Transform service requests into instant resolutions, reduce costs, and increase resident satisfaction.
See it. Solve it. Close it.
IrisCX is AI-powered telemaintenance software that helps property managers triage and fix maintenance issues without rolling a truck.
For property maintenance, 1D data in a 3D world just isn’t enough.
SOLVE
TRIAGE
See the problem in seconds.
Centralize maintenance and cut spending with around-the-clock visual remote service.
SOLVE
TRIPS
Cut 65% of maintenance-related trips.
Guide residents through simple fixes remotely. Only roll trucks when necessary, with technicians fully prepared to do first-touch repairs.
SOLVE
TURNS
Reduce downtime and vacancy losses.
Streamline and standardize the make-ready process with structured visual capture and fewer coordination issues.
The benefits of AI-powered telemaintenance with IrisCX
Costs: Resolve 50% of issues remotely
Centralize maintenance and cut spending with around-the-clock visual remote service.
Speed: Make first contact in 5 minutes.
Forget “We’ll get back to you in 24 hours.” Get eyes on the problem immediate and slash the average age of work orders.
Renewals: Achieve 85+ net promoter score
Residents care about responsiveness first. Solve problems fast to increase resident satisfaction.
Maintenance issues are mentioned as a factor in 41% of negative property reviews, according to the Widewail 2024 Voice of the Resident Report.
When you choose IrisCX, fewer staff can maintain more units AND keep residents happy.
Property managers and owners are using telemaintenance to address a host of challenges.
“Our maintenance operations are too expensive and inefficient.”
With expenses rising as rent growth slows, there is pressure to make your dollars go further (YardiMatrix March 2024 Research Bulletin).
“Tech positions stay open for months. Service backlogs put more stress on existing staff.”
Open positions lead to unspent maintenance budget in the range of 10–20% (NAA, “Maintenance Centralization,” March 2023).
“Too many residents are moving out because we aren’t responding fast enough.”
Maintenance was mentioned more often than rent, communication, security, and parking in negative property reviews (Widewail 2024).
With IrisCX, you keep the best parts of on-site maintenance.
- See exactly what residents see.
- Eliminate ambiguity with interactive tools.
- Make confident decisions based on clear visual context.
SOLVE IT: Guide residents through simple fixes.
- Give visual instructions in real time.
- Resolve most issues in under 8 minutes.
- Support diverse residents in multiple languages.
CLOSE IT: Transform every resolution into documentation in minutes.
- Generate AI work orders automatically.
- Capture key details, visuals, and context.
- Close resolved issues with complete documentation.
No time-consuming implementation.
Configure in hours, go live in one day, and see results immediately.
No app required.
SMS-based system with no downloads or logins for residents.
No lengthy training.
AI-assisted triage makes every technician more effective with visual guidance.
No data gaps.
Monitor real-time reporting and alerts. Reduce time spent compiling data.
Telemaintenance
Deliver swift and effective personal service with efficiency.
Remote inspections
Conduct standardized visual inspections without travel time.
Self-reporting
Empower residents to show you issues instead of giving unreliable descriptions.
Training
Observe and coach in real time and retain skilled staff.
Remote move-ins
Create exceptional first impressions with guided visual onboarding.
Due diligence
Review units in minutes and roll up the data.
Live interviews
Reduce bias and find community builders.
Quality assurance
Align on standard policies with AI-recommended actions.
Let Iris do the work
“IrisCX improved our warranty support process and enhanced our focus on the importance of human interaction. Before, arranging for site visits was our biggest slow down when addressing our homeowner’s concerns.
We are achieving higher customer satisfaction rates and reducing homeowner frustrations because we can see what our customers see, saving everyone time. It’s a game changer!”
Matt Cleary, Customer Relations & Warranty Specialist, Cedarglen Homes
